Privacy Policy
iCOSS Technology Inc.
Our Commitment to Privacy
iCOSS Technology Inc. (“iCOSS”, “we”, “our”, “us”) respects the privacy of our clients, partners, and website visitors. We are committed to handling personal information responsibly and in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial regulations.
- Transparency – We clearly explain why personal information is collected and how it is used.
- Consent – We collect, use, and disclose personal information only with appropriate consent.
- Security – We use reasonable safeguards to protect personal information.
- Limited Sharing – Personal information is shared only when necessary and in accordance with legal requirements.
Scope of This Privacy Policy
This Privacy Policy applies to information collected through our website https://icosstech.com, business communications, and service enquiries. It does not apply to third-party websites linked from our site. We encourage users to review the privacy policies of external sites they visit.
Information We Collect
Depending on how you interact with iCOSS Technology Inc., we may collect:
- Contact information such as name, company name, email address, phone number, and business address.
- Information voluntarily provided through enquiry forms, emails, or business communications.
- Technical information such as IP address, browser type, and pages visited, collected through standard analytics tools.
We do not intentionally collect sensitive personal information unless required for a specific business purpose and with appropriate safeguards.
How We Use Personal Information
- Responding to enquiries and service requests.
- Providing IT solutions, consulting, and support services.
- Communicating operational or service-related updates.
- Improving our website, services, and user experience.
- Complying with legal, regulatory, and contractual obligations.
Disclosure of Personal Information
iCOSS Technology Inc. does not sell or rent personal information. We may share information with trusted service providers or professional advisors acting on our behalf, only as necessary to perform business functions and in compliance with applicable privacy laws.
Cookies and Website Analytics
Our website may use cookies and similar technologies to understand how visitors interact with our site and to improve functionality and performance. Cookies do not collect personally identifiable information unless you voluntarily provide it.
You may adjust your browser settings to refuse cookies; however, some features of the website may not function optimally. Our website does not respond to “Do Not Track” browser signals.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When no longer required, information is securely deleted or anonymized.
Security of Your Personal Information
We implement reasonable administrative, technical, and physical safeguards to protect personal information. While we take appropriate precautions, no method of transmission over the internet or electronic storage is completely secure.
Please note: iCOSS Technology Inc. is not responsible for data stored on customer-owned systems or devices. Clients are responsible for ensuring appropriate data backup and removal prior to any service engagement.
Children’s Privacy
Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under the age of 13.
Accessing or Updating Your Information
You may request access to, correction of, or deletion of your personal information by contacting:
Privacy Manager
iCOSS Technology Inc.
2456 Pathfinder Drive
Burlington, Ontario, L7L 7M3
Canada
Email: care@icosstech.com
Privacy Policy Changes
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any material changes will be posted on this page with an updated effective date.