Service Cancellation & Termination
iCOSS Technology Inc.
Overview
iCOSS Technology Inc. provides IT services and solutions on a contractual or engagement basis. This Service Cancellation Policy explains how service engagements may be cancelled or terminated.
Cancellation of Services
Clients may request cancellation or termination of services at any time, subject to the terms outlined in the applicable service agreement, proposal, or statement of work (SOW).
All cancellation requests must be submitted directly to iCOSS Technology Inc. using the contact details provided below. Verbal or written confirmation may be required depending on the nature of the engagement.
Notice Requirements
Certain services may require advance written notice prior to cancellation. Notice periods, if applicable, will be specified in the relevant service agreement or contract.
Fees and Charges
Any fees, charges, or payment obligations related to cancellation will be governed solely by the terms of the signed agreement between the client and iCOSS Technology Inc. No cancellation fees apply unless expressly stated in a written contract.
Refunds
Refunds, if applicable, are determined based on the specific service agreement. Completed services, work already performed, or committed resources may not be refundable. Any approved refunds will be processed in accordance with contractual terms.
Suspension or Modification of Services
In some cases, services may be temporarily suspended or modified upon mutual agreement instead of full cancellation. Such arrangements must be confirmed in writing.
Third-Party Services
If services involve third-party products, vendors, or licenses, cancellation may be subject to the policies and terms of those third parties. iCOSS Technology Inc. is not responsible for third-party cancellation or refund policies.
Termination by iCOSS Technology Inc.
iCOSS Technology Inc. reserves the right to suspend or terminate services if a client breaches contractual obligations, violates applicable laws, or engages in misuse of services, subject to applicable agreements and legal requirements.
How to Request Cancellation
To request service cancellation or termination, please contact us using the details below. For security and verification purposes, requests may require confirmation from an authorized representative of the client organization.
iCOSS Technology Inc.
2456 Pathfinder Drive
Burlington, Ontario, L7L 7M3
Canada
Email: care@icosstech.com
Policy Updates
This Service Cancellation Policy may be updated periodically. Any changes will be posted on this page and will apply prospectively.
he months that you have had the service agreement, we will refund the remainder amount.