HP Printers FAQs

1. For printers with buttons, click the cancel button.
2. If you cannot cancel the print job from the control panel, cancel it from the computer or mobile device that sent the job.
3. Still unable to cancel the printing process call support desk 1-800-643-9773.

1. In Windows, find and open the check for updates, then wait while Windows searches for and automatically delivers any available updates to the installed HP printer.
2. After Windows has received and installed the updates, run a print job or scan to see if the problem is fixed. If the printer is running, you do not need to continue troubleshooting.
3. If Windows does not receive any updates, continue with this step.
4. If you are using the HP Smart app, remove the printer from the app. Open the app, right-click the printer icon, and then click Hide Printer.
5. Find the name of your printer in the list of installed programs.
6. If you are using the HP Smart app, find it in the programs list and click Uninstall, then follow the instructions.
7. Find and open Printers & scanners in Windows, then find the name of your printer.
8. Check the Wireless light on the printer control panel.
9. Reconfigure the Wi-Fi configuration mode.

Most printers with touchscreen displays or menus:

• Open the Wireless or Setup menu.
• select Network setup or Settings
• then select Restore Network Settings.

Follow the steps outlined in the HP Smart app to connect the printer and set up the wireless connection within two hours of restoring Wi-Fi settings mode.

1. Place the printer near the Wi-Fi router.
2. Open the Setup, Network, or Wireless settings menu, and then select the Wireless Setup Wizard.
3. Select the name of your network, then enter a password to complete the connection.
4. HP DeskJet 6000, 6400, ENVY 6000, 6400, and Tango Printers: Press the Wi-Fi and Power buttons on the back of the printer for 3 seconds until the Edge or Wireless light begins to flash.
5. Press and hold the WPS button on the router until the connection process starts within two minutes.
6. Wait for the Wireless light or bar on the printer to stop flashing. The printer is now connected to the network.

1. To configure your HP printer hardware, unbox and prepare.
2. Open the box to remove the planning poster, user guide, and other reference materials.
3. Unplug the printer power supply and the USB cable, if one was included with your printer.
4. Set them to one side to be assembled later.
5. Remove the Black and Tri-color system ink cartridges.
6. The cartridges are designed to fit under the printer and must be used when setting up the printer.
7. Remove the printer from the box and set the box aside.
8. Remove all plastic and blue tape from the printer.
9. Open the output tray and then the ink cartridge access port.
10. Remove all tape and packaging from the ink cartridge compartment.
11. Close the ink cartridge inlet and then close the output tray.

1. Once you’ve unpacked your HP Deskjet printer, it’s time to install the setup ink cartridges.
2. You must use the setup ink cartridges that come with your printer.
3. Using an electrical cord, connect it to the printer and plug the other ends into the wall outlets.
4. Press the power button to turn on the printer.
5. Lower the output tray, then lower the ink cartridge inlet.
6. Remove the Black setup cartridge from the package.
7. Pull the tab to remove the plastic casing.
8. Do not touch copper colored contacts or ink liquid, touch may cause clogging and ink registration failure.
9. Make sure that the replacement cartridge that came with the printer is inserted into its correct slot.
10. If it’s a single color printer, it’s tri-color on the left, and black on the right.
11. If its the only black and white printer and therefore only has 1 slot.
12. Hold the machine by its edges and push it into place until it snaps into place, and then close the ink machine inlet.
13. The printer recognizes the setup cartridges and prepares the printer with fresh ink.

1. Lift the input tray to its locked position. Set the paper spread guide to its outer position.
2. Take a plain white sheet of paper, and place it in the input tray.
3. Insert the paper spread guide until it is above the edge of the paper without bending the paper.
4. Open the tray expansion, and install the printer software or driver and activate the print function, printing a coherent page.
5. Synchronization is recommended to complete the process and ensure successful printing.
6. Lift the scanner tip, remove the alignment surface from the output tray and place it on the scanner glass face down, following the markings on the scanner tray as a guide.
7. Close the scanner, then press the color copy button to scan the alignment page.
8. The alignment process is completed when the printer is idle and silent, and the adjusted lamp is stable.

1. Download the HP Smart app on Android, Apple iOS, Windows Computer or macOS.

To set up your HP printer on your wireless network to print from your Windows 8, 10, 11 computer, follow these 3 easy steps:-

1. If you don’t have the HP Smart app installed, download it from the app store and install the HP Smart app.
2. Prepare your printer for network connectivity. This feature is only available for wireless printers. Turn on wifi setup mode on your printer.
3. Pair your printer with the HP Smart application.

This problem occurs when two or more devices are Wi-Fi connected to the same mobile router. The privacy divider feature in a mobile router prevents devices from communicating with each other. Because of this, computers or mobile devices cannot communicate with the printer. Enable the Privacy Separator feature to complete setup and printing, or print using one of the following methods.

1. Enable the privacy divider feature on the mobile router briefly, complete the configuration, and then print. Once the configuration is complete, re-enable the privacy divider feature.
2. Enable wifi Direct for printing or use a USB cable connection for printing.

Properly plugging the USB into the HP DeskJet printer is paramount. This guide provides a step-by-step process to easily set up a seamless experience for users who want a direct USB connection.

Preparation before installation:

1. Make sure the HP DeskJet printer is unplugged, securely placed, and connected to a power source.
2. Turn the printer on and adjust the paper guide in the input tray to the type and size of paper you are intended to use.
3. Connecting the USB Cable:
   a) Locate the USB cable connected to the printer.
   b) Connect one end of the USB cable to the USB port on the back of the printer.
   c) Connect the other end of the USB cable to the USB port on your computer.
4. If you turn the printer on: If the HP DeskJet printer does not already turn on, turn it on.
5. Allow the printer to start up and be ready for the installation process. Software installation: Insert the installation CD that came with the printer into the CD/DVD drive of your computer. If the CD is missing, download the latest software and drivers from the HP official website.
6. Follow the on-screen instructions to install the necessary software and drivers.
7. If prompted, select the USB connection option during installation.

When the installation is complete:

1. Once the software installation is complete, the system may prompt you to perform a test print. Follow the instructions provided to check if the printer is working.
2. Check for any updates to the printer firmware and install them if available.
3. Testing the connection:
   a) Print the test page and confirm that the USB connection is set up correctly.
   b) Verify that the printer responds to print commands from your computer.
4. Configuring the printer preferences:
   a) Open the installed printer software.
   b) Configure printer preferences, such as paper type, print type, and other settings, according to your needs.
5. Troubleshooting (if necessary):
   a) If you encounter any problems during or after installation, refer to the User Guide.
   b) Check for updated drivers or software patches that can address compatibility issues.
6. Registration and Updating:
   a) Register your HP Desk Jet printer online for additional features and support.
   b) Periodically check for firmware updates and install to improve the printer’s performance.

Turn off the power to the printer and remove the power source. Wait a few minutes before turning the power back on and turning the printer back on. If the error persists, please contact our support team for further assistance.

Turn off the power to the printer and carefully remove the ink cartridge, then reinsert it. Be sure to only use genuine DeskJet 27343 ink cartridges. Clean the cartridge contacts and restart the printer.

Open the printer cover and carefully remove any paper jam. Check for obstructions in the paper path and remove them. Make sure the paper is properly inserted into the tray and align with the paper guides.

Get the printer software installed on your computer and start setting up the printhead. Make sure the paper in the tray is properly packed and of the recommended size. If the issue persists, please contact our support team for further instructions.

Turn off the power to the printer and unplug it. Check for physical obstructions in the scanner and clear them. Restart the printer and try tracing again.

Make sure the USB or wireless connection is secure and properly configured. Check network settings and reconnect to Wi-Fi if necessary. Update the printer driver and firmware for proper operation.

The quality of printed documents from your HP Smart Tank 790, 5000, 5101, 6001, 7001, 7600 Series Printer is not as expected, the color does not print black or color ink, or the printed text is obscured, fuzzy, black, or faded.

Error 1: Slow Printing Speed

Indicators:

• Delay in starting print jobs.
• Prints taking longer than usual.

Solutions: 

1. Printer Mode: Adjust the print quality settings. Lower quality settings can speed up printing.
2. Update Firmware: Check for firmware updates on the HP support website and install them to enhance printer performance.
3. Network Speed: If using a networked printer, ensure a stable and fast network connection.

Error 2: Scanner Not Working?

Indicators:

• Unable to initiate scanning.
• Poor scan quality.

Solution:

1. Check Connections: Ensure that the printer is connected to the computer properly.
2. Update Software: Install the latest scanner software/drivers from the official HP website.
3. Scanner Glass Clean: Clean the scanner glass to ensure clear scans. Dust and smudges can affect scan quality.

Error 3: Print Quality Problems?

Indicators:

• Faded or Streaked prints.
• Uneven ink distribution.
• Blurred or distorted text/images.

Solutions:

1. Check Ink Levels: Ensure that the ink levels are sufficient. Refill or replace cartridges if necessary.
2. Clean Printheads: Use the printer’s cleaning utility to clean printheads. Follow the manufacturer’s guidelines for the cleaning process.
3. Alignment: Align the printheads through the printer’s settings to ensure accurate placement of ink droplets.

Error 4: Paper Jamming?

Indicators:

• Paper gets stuck in the printer.
• Error messages indicating paper jam.

Solution:

1. Clear Paper Path: Open the printer and carefully remove any jammed paper. Follow the user manual for proper instructions.
2. Use Recommended Paper: Ensure that you are using the recommended paper type and size. Improper paper can lead to jams.
3. Check Rollers: Inspect and clean the rollers for any debris that might be causing the paper to jam.

Error 5: Connectivity Problems?

Indicators:

• Unable to connect the printer to a computer or mobile device.
• Print jobs getting stuck in the queue.

Solutions:

1. Check Connections: Ensure that all cables are securely connected. For wireless connections, verify the network settings.
2. Update Drivers: Install the latest printer drivers from the official HP website to ensure compatibility with your operating system.
3. Restart Devices: Power cycle both the printer and the connected devices to refresh the connections.

If the issues persist after attempting these solutions, it is recommended to consider professional services at 1-800-643-9773 if the printer is out of warranty.

Follow the Steps:

1. If the solid blue light is not on, it means it is not not connected to the wireless network.
2. Then, from the control panel of the printer swipe, select Menu on the left.
3. Then, from the control panel of the printer swipe, select Menu on the left.
   Pull up and select Tools.
4. Click on maintenance.
5. Then, select Restore settings.
6. Now you should have 2 options to Reset the printer.
   a) Reconfigure all workstation settings.
   b) Just Reset Network settings.
7. Then hit the key as we need to reconfigure our network settings.
8. An instruction will appear, are you sure you want to restore the original network settings of the printer – please click OK.
9. After hitting okay it will start the process of restoring network defaults. It will take 30-40 seconds.

Congratulations, network defaults have been restored. The light is now bright red, indicating that it is ready to be reconfigured.