iCOSS Technology’s 5-Day promise.
Its human nature to make mistakes and even though we take every precaution some problems can be more tricky than expected. Since your satisfaction is the most important to us please let us know in case you are unsatisfied with our service. We will make sure we set things right.
All services and fixes from iCOSS come with a 5 day promise of a 100% guaranteed satisfaction. With in these 5 days if the same glitch crops up with your computer after our service call, we will fix it at no additional cost. The most important thing to note here is that our 5 day promise is a rolling guarantee, that means the guarantee resets every time after a service call for the same issue. For example: upon solving an issue with your query, you notice the same problem a few days later, all you have to do is call in again and our experts will reevaluate the problem and our 5 day guarantee resets.
We aim to you happy so if you are not satisfied with your experience for any reason all you need to do is contact us again within 5 business days and we will make sure we set the record right.
Quse: What if my issue is not fixable?
Ans: With our experts we are able to resolve 95% of support issues and glitches that may arise with your computer and technical devices. With our technical heirachy we try and resolve your problem escalating it to higher levels of tech advisors as well as performing extra research so that we are able to come up with a solution.
In case we are unable to solve the issue, we are happy to issue a refund.
In case you have any other questions you just contact us and we would be happy to help you.