Last Updated: November 17 2025
At iCOSS Technology Inc., customer satisfaction is our top priority.
We provide a clear and transparent Refund and Exchange process for both services and products.
1. Refund Policy
A. Services (5 Days Refund Window)
You may request a refund within 5 days of purchasing any service.
Refund is applicable if:
The service was not delivered as committed
Significant issues occurred from our side
The work has not been utilized beyond 50%
Non-Refundable Services:
Fully completed services
Services already consumed significantly
Third-party fees or subscriptions
Refund amount will be processed within 7–10 business days after approval.
B. Products (10 Days Refund Window)
Products are eligible for refund within 10 days of delivery.
Refund is applicable if:
Product is unused
Product is in original packaging
Product is not damaged or altered
All accessories & invoice are available
Non-Refundable Products:
Used or tampered items
Physical damage caused after delivery
Missing packaging or accessories
Refund is initiated after we receive and inspect the product.
2. Exchange Policy
A. Product Exchange (10 Days)
Products can be exchanged within 10 days ONLY in cases of:
Wrong product delivered
Defective or faulty item received
Missing components
Size/variant issue (if applicable)
Exchange Conditions:
Product must be unused
Original box, invoice, and tags must be intact
Exchange is subject to availability of stock
If the item is out of stock, we will issue:
Replacement with a similar item OR
Refund as per policy
3. How to Apply for Refund or Exchange
Please contact us at:
Email: billing@icosstech.com
Phone: 1-800-643-9773 Extn 102
Share the following details:
Order Number
Product/Service Name
Reason for refund/exchange
Photos/videos (for product-related issues)
Our support team will respond within 24–48 hours.
4. Processing Time
Refund (after approval): 7–10 working days
Exchange (after approval): 3–7 working days
Refund will be issued through the same payment method used during purchase.
5. Important Notes
We reserve the right to accept or reject refund/exchange requests depending on inspection and policy guidelines.
Policies may vary for special, custom, or heavily discounted items.